ACT Team Case Manager - Lewiston (84)


Under the direction of a Program Team Lead and the Manager of ACT the ACT Case Manager is responsible for assisting persons with chronic mental health problems by providing rehabilitative and treatment services as well as environmental supports that promote the integration of the consumer into the community, sustain the consumer in his/her current living situation or another living situation of his/her choice, and enhance the quality of his/her life.


Demonstrates commitment to the mission of the agency with a strong understanding and respect for the goals of agency activities.

Provides community outreach and case management services while assisting consumers in developing the knowledge and skills and acquiring the necessary supports to live as independently as possible in the least restrictive setting in the community.  This includes: budgeting/money management, hygiene, housekeeping, nutrition, shopping, representative payeeships as needed and community integration activities.

Links to and provides support with other services (vocational, educational, social/recreational, transportation, etc.) and advocates for entitlements such as Mainecare.

Provides interface between the ACT Team and other services providers throughout the state to specific consumers.

Assists consumers in obtaining non-psychiatric medical care.

Provides on-call coverage and works shift assignments which will include some after hours, weekends, and holidays.

Provides education with consumers around symptom management, substance abuse, etc.   

Helps consumers identify strengths, set goals and develop a life plan; participates with team members in the development of a holistic assessment of the consumer, including physical, emotional, psychological, and spiritual.

Participates with consumer and other staff in the development and implementation of a plan that supports and advocates for the attainment of consumer's life goals.

Provides supportive counseling and psycho-educational services to individuals and others as needed, both on and off site.

Provides crisis intervention, assessment, referral, and follow-up in an environment safe both for the consumer and staff.

Collaborates with family members and significant others as appropriate.

Provides family education and consultation, if desired, by a person receiving community support services in order to help family members and/or other natural supports to develop support systems and help the person to manage their mental illness.

Meets established direct service expectations.

Utilizes the consumer's electronic health record (EHR) to ensure that documentation is complete, accurate, timely and meets regulatory and agency standards.

Follows policies and procedures with regard to the EHR to ensure that the services provided are consistent with best practices, assessment and/or treatment goals.

Participates in scheduled meetings, including case reviews, supervisory sessions, staff meetings and other inter-agency and intra-agency meetings as appropriate for program and consumers.

Maintains and utilizes knowledge of community resources.

Participates in the provision of services in a team approach, networking with other providers and providing backup services in the absence of other staff.

Provides public education and professional consultation services, when appropriate.

Uses personal vehicle as may be required for consumer transportation, outreach in the community, home visits, and/or agency related business.

Locates, uses, monitors, and/or develops community resources and services for consumers.

Engages consumers in developing rehabilitation plans and programming.


Communicates effectively both verbally and in writing, establishes positive public relations and interacts effectively with a diverse array of professionals and consumers.

Maintains appropriate boundaries and displays respect and courtesy to all internal and external customers.

Demonstrates patience, caring, compassion, and sensitivity toward consumers.

Completes and submits required documentation in a timely manner and according to policies and procedures.

Participates in training to maintain or enhance job skills.

Ensures that confidentiality is maintained at all times in accordance with federal, state, and agency standards.

Adheres to the agency's Risk and Safety Management Programs.

Adheres to the agency's Organizational Standards for Performance (see attached).

Functions in a cost-effective manner with regard to the utilization of time, supplies and other agency resources.

Attends meetings and supervisions as required and necessary for the position.

Promotes and fosters effective relations, both inside and outside of the agency.

May perform other related duties as required.


For Intake Coordinator:

Screens potential ACT referrals for clinical necessity (via telephone and document review).

Schedules intakes with clients, guardians, or referral source.

Maintains PSARs for all ACT referrals.

Completes intake assessment for ACT (average of two per week), coordinating additional intakes as needed.

Completes intake review at ACT team meeting to determine disposition of intake.

Competes prior authorizations and other required intake paperwork.

Monitors client transition to ACT for first 30 days.

For Substance Abuse Counseling

Assesses and evaluates consumers for substance abuse and mental health issues and provides individual and group education and counseling sessions.

Coordinates psychiatric evaluations and medication for consumers.

Carries out treatments and procedures according to established care plans, agency and program policies and procedures, professional standards, and within the scope of practice of the employee's professional license.

Educates and instructs consumers and significant others in prevention and rehabilitative measures appropriate for the consumer's care and safety.

Assesses changes in the condition of the consumer and modifies the plan of care as appropriate.

Performs diagnostic testing and assessment, court evaluations, and commitment process certifications, if within the scope of professional license.


Minimum of MHRT/C Provisional certification required.  Duties also require knowledge of parameters and needs of adults with severe and persistent mental illness equivalent to completion of a Bachelor's degree in a human services and/or an equivalent combination of education and experience.

If providing substance abuse treatment, a minimum of CADC certification and experience with and knowledge of the addictive process is required, in addition to meeting the requirements for case management indicated above.

Must possess a valid State of Maine driver's license.


Detail-oriented with good organizational and time management skills

Ability to manage multiple priorities and tasks, and consistently meet deadlines.

Ability to demonstrate good problem solving and critical thinking skills.

Ability to work effectively on a multi-disciplinary team.

Ability to assess situations for personal and consumer safety.

Ability to respond effectively in crisis situations.

Ability to manage stressful situations.

Ability to work effectively with community referral sources and caretakers.

Familiarity with psychotropic medication usage and monitoring its use.

Willingness to work flexible hours.

Proficient with the use of a computer and job-specific software applications


Normal office environment, not subject to extremes in temperature, noise, odors, etc.; may also be subjected to unpredictable environments with extremes in temperature, noise, odors, weather conditions, etc.

Regular use of computer keyboards, telephone and operating office machines, requiring eye-hand coordination and finger dexterity. 

Occasional lifting and carrying of supplies, files, documents, records, etc.

May be asked to operate a motor vehicle in all types of weather.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.