Crisis Counselor - Relief/On-Call shifts


Under the direction of a Manager, the Crisis Counselor is responsible for emergency psychological assessment of individuals in crisis for purpose of referral for in-patient services, community support services or other follow-up through telephone or face-to-face consultation.  The Crisis Clinician will also provide professional therapeutic mental health services and consultation to local agencies and other professionals in the community.


Provides mental health services to children, adolescents, adults, the elderly and their families in crisis, including emergency room consultation and collaboration, evaluation, intervention, and crisis outreach in the consumer's home, the community, and the crisis center.

Provides active follow-up and continuing support to persons served; confers with doctors, advocates, and support services; engages outside services as needed.

Develops close working relationships with children, adolescents, adults, the elderly and their families to prevent crisis.

Must have reliable transportation for outreach; uses personal vehicle for agency-related business.

Utilizes the consumer's electronic health record (EHR) to ensure that documentation is complete, accurate, and meets regulatory and agency standards. Follows policies and procedures with regard to the EHR to ensure that the services provided are consistent with best practices, assessment and/or treatment goals.

Creates crisis and behavioral plans.

Interfaces with emergency services systems.

Performs service-related administrative tasks, including case record development and maintenance, report writing, and time documentation.

Engages in clinical supervision and case reviews as required.

Keeps abreast of community and network services in order to provide consultation to referral sources and other service providers.

Records telephone and walk-in requests for service referred; screens referred requests for possible mobile crisis response; responds to calls on crisis line and summarizes all crisis line conversations.

Responds to follow-up contacts from consumers.

When required, is responsible for public presentations related to agency work.

Performs staff and care-related tasks, including mandatory participation in program meetings.

Responsible for understanding of DSM/V TR.

Participates in agency quality assurance and utilization review programs.

Is familiar with inter-agency agreements.


Associate's degree in related or unrelated field of study and prior social services work experience and/or crisis assessment training required.  Master's degree and active Maine clinical licensure required for Crisis Clinician.

Must have MHRT-CSP certification active at time of employment.

Must possess a valid State of Maine driver's license.

Ability to assess, intervene, determine appropriate disposition and actively pursue follow-up services is required.

Knowledge of crisis intervention services to children and adults is preferred.