Crisis Counselor (On-Call) - Lewiston (108)


Under the direction of a Manager, the Crisis Counselor is responsible for emergency psychological assessment of individuals in crisis for purpose of referral for in-patient services, community support services or other follow-up through telephone or face-to-face consultation.  The Crisis Clinician will also provide professional therapeutic mental health services and consultation to local agencies and other professionals in the community.


Demonstrates commitment to the mission of the agency with a strong understanding and respect for the goals of agency activities.

Provides mental health services to children, adolescents, adults, the elderly and their families in crisis, including emergency room consultation and collaboration, evaluation, intervention, and crisis outreach in the consumer's home, the community, and the crisis center.

Provides active follow-up and continuing support to persons served; confers with doctors, advocates, and support services; engages outside services as needed.

Develops close working relationships with children, adolescents, adults, the elderly and their families to prevent crisis.

Must have reliable transportation for outreach; uses personal vehicle for agency-related business.

Utilizes the consumer's electronic health record (EHR) to ensure that documentation is complete, accurate, and meets regulatory and agency standards.

Follows policies and procedures with regard to the EHR to ensure that the services provided are consistent with best practices, assessment and/or treatment goals.

Creates crisis and behavioral plans.

Interfaces with emergency services systems.

Performs service-related administrative tasks, including case record development and maintenance, report writing, and time documentation.

Engages in clinical supervision and case reviews as required.

Keeps abreast of community and network services in order to provide consultation to referral sources and other service providers.

Records telephone and walk-in requests for service referred; screens referred requests for possible mobile crisis response; responds to calls on crisis line and summarizes all crisis line conversations.

Responds to follow-up contacts from consumers.

When required, is responsible for public presentations related to agency work.

Performs staff and care-related tasks, including mandatory participation in program meetings.

Responsible for understanding of DSM/V TR.

Participates in agency quality assurance and utilization review programs.

Is familiar with inter-agency agreements.


Communicates effectively both verbally and in writing, establishes positive public relations and interacts effectively with a diverse array of professionals and consumers.

Maintains appropriate boundaries and displays respect and courtesy to all internal and external customers.

Demonstrates patience, caring, compassion, and sensitivity toward consumers.

Completes and submits required documentation in a timely manner and according to policies and procedures.

Participates in training to maintain or enhance job skills.

Ensures that confidentiality is maintained at all times in accordance with federal, state, and agency standards.

Adheres to the agency's Risk and Safety Management Programs.

Adheres to the agency's Organizational Standards for Performance (see attached).

Functions in a cost-effective manner with regard to the utilization of time, supplies and other agency resources.

Attends meetings and supervisions as required and necessary for the position.

Promotes and fosters effective relations, both inside and outside of the agency.

May perform other related duties as required.


Associate's degree and prior social services work experience and/or crisis assessment training required.  

Must have MHRT-CSP certification active at time of employment.

Must possess a valid State of Maine driver's license.

Ability to assess, intervene, determine appropriate disposition and actively pursue follow-up services is required.

Knowledge of crisis intervention services to children and adults is preferred.


Detail-oriented with good organizational and time management skills

Ability to manage multiple priorities and tasks, and consistently meet deadlines.

Ability to demonstrate good problem solving and critical thinking skills.

Ability to work effectively on a multi-disciplinary team.

Ability to assess situations for personal and consumer safety.

Ability to work with a wide range of individuals in a crisis situation.

Ability to work under pressure and remain calm in a crisis situation.

Ability to manage stressful situations.

Ability to work effectively with community referral sources and caretakers.

Familiarity with psychotropic medication usage and monitoring its use.

Proficient with the use of a computer and job-specific software applications.

Ability to manage stressful situations.

Ability to work effectively with community referral sources and caretakers.

Familiarity with psychotropic medication usage and monitoring its use.

Proficient with the use of a computer and job-specific software applications.


Normal office environment, not subject to extremes in temperature, noise, odors, etc.; may also be subjected to unpredictable environments with extremes in temperature, noise, odors, weather conditions, etc.

Regular use of computer keyboards, telephone and operating office machines, requiring eye-hand coordination and finger dexterity. 

Occasional lifting and carrying of supplies, files, documents, records, etc.

Required to travel in personal vehicle in all types of weather.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.