Front Office/scheduler Operations Support – Lewiston (49)

You will come for our dedication to service, industry competitive salary and excellent benefits. You will stay when you discover our organizational culture and supportive leadership that prioritizes your professional growth.  For over 70 years, our committed team of dedicated professionals has provided the solid foundation where hope and healing can begin to flourish.

GENERAL SUMMARY:

The Front Office/Scheduler Operations Support is responsible for answering the phone, greeting and directing clients, and responding to walk-in, telephone, internal, web and faxed client requests for services.  Additional duties include determining scheduling options for initial intake and ongoing appointments; initiating the referral process for all TCMHS programs respective to position location and completion of all required referral forms within the electronic health record (EHR).  Through the check-in and check-out process, Operations Support receives and records outstanding self-pay balances and updates the client record with changes in demographics. 

Responsibilities also include responding to emergency calls, referring clients to services as appropriate; providing general operations support (i.e. filing, distributing mail, faxing) to respective location program and staff; providing individual one on one support with assigned enhancement team members. 


ESSENTIAL JOB FUNCTIONS:

  • Demonstrates commitment to the mission of the agency with a strong understanding  and respect for the goals of agency activities.
  • Professionally greets consumers, both face-to-face and via the telephone; provides general service information and directs callers and visitors to appropriate departments.
  • Professionally responds to telephone/faxed, walk-in, and internal referrals in addition to entering the data into the electronic health record.
  • Responsible for the daily opening and closing of the office as assigned.
  • Determines scheduling options/ for initial intake and ongoing assignments based on consumer pay-source, required provider credentialing, and clinician availability.
  • Verifies consumer Medicare/Maine Care coverage and/or eligibility.
  •  Maintains program wait lists.
  • Performs other related duties as required

SKILLS/EXPERIENCE/TRAINING REQUIRED:

  • Duties require knowledge of Front Office/Scheduler skills equivalent to completion of high school diploma and one to three years of related experience, or equivalent combination of education and experience.  
  • Proficient use of Microsoft Office software and Outlook or similar products.
  • Professional demeanor with a customer focus and strong customer services skills also required.
  • Knowledge of modern office practices, procedures, and equipment
  • Ability to operate a wide variety of office equipment including computers and photocopiers
  • Ability to establish and maintain effective working relationships with other employees
  • Ability to manage multiple priorities and tasks; consistently meet deadlines
  • Ability to maintain confidentiality of sensitive information
  • Detail oriented with strong organizational and time management skills
  • Ability to multi-task and consistently meet deadlines
  • Ability to communicate effectively both orally and in writing; to establish positive public relations; and to interact with a wide variety of people

We strive to ensure that your work experience reflects the values we hold most dear - respect for individual, diversity of thought and ideas, and commitment to professional growth in an environment where you can thrive and excel.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.


By joining our relaxed and friendly team, you will find colleagues willing to support you and embrace your unique perspectives and experiences. We promote whole health and wellness, not only for the clients we serve, but for our staff members as well. We support one another, share stories of our successes and challenges we face, and celebrate our collective and individual achievements. We are passionate about ensuring Tri-County is a respectful, inclusive community of professionals dedicated to our mission, those we serve, and each other. 

Some of the many benefits of working for Tri-County:

  • Generous Paid Time Off & Holidays
  • Health, Dental & Vision Benefits
  • Basic Life & Disability Insurance
  • Employee Assistance Program
  • 403(b) Retirement Plan
  • Agency Paid Training & Professional Development Opportunities
  • Gym Membership Reimbursement
  • Friendly Neighbor Discounts: Verizon, Sullivan Tire, and Governor's Restaurant 

Tri-County Mental Health Services is proud to be an Equal Opportunity Employer committed to maintaining a culture of mutual respect. We do not discriminate against any employee or applicant for employment because of race, color, religious creed, sex, national origin, ancestry, age, physical or mental disability, sexual orientation, gender orientation, or expression. We celebrate our differences and thrive on inclusivity.