Manager of ACT and Housing Programs - Lewiston (8)


Under the direction of the Chief Clinical Officer, the Manager is responsible for the implementation of agency contracts, associated policies and procedures, coordination and evaluation of service delivery and management of assigned staff.  The Manager ensures the delivery of high quality services in the most efficient and fiscally responsible manner.


·  Demonstrates commitment to the mission of the agency with a strong understanding and respect for the goals of agency activities and models positive and respectful interactions at all levels of the agency.

·  Develops and implements short and long-range department/program goals in support of the agency's Strategic Plan.

·  Assesses community needs; plans, develops and implements services in accordance with agency policies and resources.

·  Facilitates program-specific community outreach efforts under the direction of the Chief Development Officer.

·  Engages with and supports agency-wide development and community relations efforts and initiatives.

·  Assists with the development and implementation of clinical policies and procedures to assure quality clinical service delivery.

·  Supports the client's right to make decisions related to their plan of care, reflecting a trauma-informed, recovery-oriented approach.

·  Ensures that clinical and/or program staff follow policies and procedures.

·  Ensures that clients and their families understand their rights regarding confidentiality and that the rights of clients are protected as delineated in applicable standards, policies, and procedures.

·  Maintains active involvement with client and provider groups in support of the agency mission, including advocacy and community education activities.

·  Ensures that clinical and/or program staff develop a plan of care in accordance with client and/or family needs and participatory goal setting with the client and
significant other.

·  Participates in client case reviews as appropriate to meet the needs of the agency and/or the client.

·  Creates and achieves program budgets in collaboration with the Chief Financial Officer and makes recommendations on budgetary matters related to staff and program needs.

·  Coordinates and evaluates service programs and makes a determination of additional services required.  Makes recommendations to the Chief Clinical Officer.

·  Facilitates effective communications.

·  Coordinates and facilitates program staff meetings.

·  Attends all required Leadership meetings.

·  Collaborates with other professional and citizens' groups in studying, planning, and facilitating action to provide needed community services; provides public education regarding service issues.

·  Participates in state and local planning and advisory committees.

·  Evaluates and monitors performance of program staff.

·  Markets programs and ideas in coordination with the Chief Development Officer.

·  Organizes and plans for accomplishment of program goals.


·  Plans, organizes and recommends occupational therapy supports in residential and community settings.

·  Recommends changes in client's work or living environments, consistent with their needs and capabilities.

·  Coordinates occupational therapy with other therapeutic activities according to client's needs, capabilities, interests, and treatment goals/objectives.

·  Re-evaluates patient at appropriate intervals modifying and changing treatment programs as indicated.

·  Meets with and provides clinical recommendations to Program Staff.

·  Provides follow-up assessments and consultations to implement treatment plans.


Duties require knowledge of clinical and administrative responsibilities in direct care equivalent to completion of a Master's degree in a related field.  Recent clinical and supervisory experience in direct care and three to five years of related experience,
or equivalent combination of education and experience required. State of
Maine clinical licensure or certification for the designated discipline required as necessitated by the assigned program.


·  Comprehensive knowledge and demonstrated skills in: business fundamentals; leadership; program planning and development; community relations; service provision; customer relations; decision making; staff development; performance management; and budgetary controls.

·  Leadership, planning, financial management, organizational, and personnel management skills.

·  Ability to use data effectively for decision making.

·  Detail-oriented with good organizational and time management skills.

·  Ability to manage multiple priorities and tasks, and consistently meet deadlines.

·  Ability to demonstrate good problem solving and critical thinking skills.

·  Ability to work effectively on a multi-disciplinary team.

·  Ability to assess situations for personal and client safety and to respond effectively in crisis situations.

·  Proficient with the use of a computer and job-specific software applications.

·  Ability to accept agency decisions and facilitate a successful change process.

·  Training/facilitation skills and the ability to present in a public forum.


Supervises staff and carries out supervisory responsibilities in accordance with the agency's policies and applicable laws.  Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.