Under the supervision of the Operations Team Lead, Operations Support is responsible for answering the phone, greeting and directing consumers, and responding to walk-in, telephone, internal, web and faxed consumer requests for services. Additional duties include determining scheduling options for initial intake and ongoing appointments; initiating the referral process for all TCMHS programs respective to position location and completion of all required referral forms within the electronic health record (EHR). Through the check-in and check-out process, Ops Support receives and records outstanding self-pay balances and updates the consumer record with changes in demographics.
Responsibilities also include responding to emergency calls, referring consumers to crisis services as appropriate; providing general operations support (i.e.filing, distributing mail, faxing) to respective location program and staff; providing individual one on one support with assigned enhancement team members.
- Duties require knowledge of receptionist skills equivalent to completion of high school diploma and one to three years of related experience, or equivalent combination of education and experience. Proficient use of Microsoft Office software and Outlook or similar products.
- Professional demeanor with a customer focus and strong customer services skills also required.
- Knowledge of modern office practices, procedures, and equipment
- Ability to operate a wide variety of office equipment including computers
- and photocopiers
- Ability to establish and maintain effective working relationships with other employees
- Ability to manage multiple priorities and tasks; consistently meet deadlines
- Ability to maintain confidentiality of sensitive information
- Detail oriented with strong organizational and time management skills
- Ability to multi-task and consistently meet deadlines
- Ability to remain calm in stressful situations
- Must be comfortable working with persons with serious mental illness
- Ability to communicate effectively both orally and in writing; to establish positive public relations; and to interact with a wide variety of people
Some of the benefits you can expect at Tri-County:
- Generous Paid Time Off - full-time employees earn 23 days per year to start (pro-rated for part-time positions of 20 hours/week or more).
- Health, Dental & Life Insurances – health benefit eligibility starting at 24 hours/week.
- 403(b) Retirement Plan - with employer match.
- 9 Paid Holidays
- Opportunities for Agency Paid Trainings and Professional Development
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.