Under the direction of a Program Clinical Supervisor and assigned Manager the PATH Case Manager is responsible for providing assertive and ongoing outreach efforts to identify and engage people who are homeless with a mental health diagnosis, not receiving services or basic survival supports, for the purposes of informing individuals of community resources, providing referral to temporary safe places to reside, re-establishing relationships with families and /or local communities, assuring timely access to local resources and supports, and obtaining or developing skills needed for independent adulthood.
ESSENTIAL JOB FUNCTIONS:*
Demonstrates commitment to the mission of the agency with a strong understanding and respect for the goals of agency activities.
Provides outreach to literally homeless individuals in area shelters, on the streets, and at other locations
Engage literally homeless individuals and assess eligibility for the PATH program and their strengths, challenges and obstacles to housing and mainstream resources
Arrange for clinical assessment to determine eligibility for the PATH program
Provides linkage to mainstream resources including, but not limited to: housing, income and medical resources, applying for MaineCare and SSI/SSDI benefits and employment services, and assists consumers in accessing and securing services .
Collects, documents and reports consumer information in compliance with agency and contract reporting requirements, including HMIS and/or other homeless data tracking systems.
Maintains current listing of community resources and interfaces with other agencies to provide effective referrals for treatment services.
Assists consumers in obtaining non-psychiatric medical care.
Provides education with consumers around symptom management,
Complete and apply learning of SOAR(SSI/SSDI Outreach, Access and Recovery Model) online training within 6 months of hire.
Collaborates with family members and significant others as appropriate.
Meets established direct service expectations.
Utilizes the consumer's electronic health record (EHR) and HMIS to ensure that documentation is complete, accurate, and timely and meets regulatory and agency standards.
Follows policies and procedures with regard to the EHR to ensure that the services provided are consistent with best practices, assessment and/or treatment goals.
Participates in scheduled meetings, including case reviews, supervisory sessions, staff meetings and other inter-agency and intra-agency meetings as appropriate for program and consumers.
Maintains and utilizes knowledge of community resources.
Conduct outreach in assigned area, including but not limited to leaving PATH program cards, outreach brochures etc. where people who are homeless are known to be.
Uses personal vehicle as may be required for consumer transportation, outreach in the community, home visits, and/or agency related business.
OTHER DUTIES AND RESPONSIBILITIES:
Communicates effectively both verbally and in writing, establishes positive public relations and interacts effectively with a diverse array of professionals and consumers.
Maintains appropriate boundaries and displays respect and courtesy to all internal and external customers.
Demonstrates patience, caring, compassion, and sensitivity toward consumers.
Completes and submits required documentation in a timely manner and according to policies and procedures.
Participates in training to maintain or enhance job skills.
Ensures that confidentiality is maintained at all times in accordance with federal, state, and agency standards.
Adheres to the agency's Risk and Safety Management Programs.
Adheres to the agency's Organizational Standards for Performance.
Functions in a cost-effective manner with regard to the utilization of time, supplies and other agency resources.
Attends meetings and supervisions as required and necessary for the position.
Promotes and fosters effective relations, both inside and outside of the agency.
May perform other related duties as required.
EDUCATION AND EXPERIENCE REQUIRED:
Minimum of MHRT/C Provisional certification required. Duties also require knowledge of parameters and needs of adults with severe and persistent mental illness equivalent to completion of a Bachelor's degree in a human services and/or an equivalent combination of education and experience.
Must possess a valid State of Maine driver's license.
Detail-oriented with good organizational and time management skills
Ability to manage multiple priorities and tasks, and consistently meet deadlines.
Ability to demonstrate good problem solving and critical thinking skills.
Ability to work effectively on a multi-disciplinary team.
Ability to assess situations for personal and consumer safety.
Ability to respond effectively in crisis situations.
Ability to manage stressful situations.
Ability to work effectively with community referral sources and caretakers.
Familiarity with psychotropic medication usage and monitoring its use.
Willingness to work flexible hours.
Proficient with the use of a computer and job-specific software applications
WORKING CONDITIONS/PHYSICAL DEMANDS:
Normal office environment, not subject to extremes in temperature, noise, odors, etc.;
may also be subjected to unpredictable environments with extremes in temperature, noise, odors, weather conditions, etc.
Regular use of computer keyboards, telephone and operating office machines, requiring eye-hand coordination and finger dexterity.
Occasional lifting and carrying of supplies, files, documents, records, etc.
May be asked to operate a motor vehicle in all types of weather.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.