Under the general supervision of the Program Administrator/Lead and Clinical Supervisor, the Peer Support Specialist provides peer support services, participant (consumer) information and peer support for participants in behavioral emergency, outpatient and inpatient settings. This position performs a wide range of tasks to assist participants in regaining control over their own lives and over their own recovery process. By applying the tools the Peer Support Specialist has developed in his or her own recovery, as well as the philosophy and values of Intentional Peer Support, the Peer Support Specialist will build a connection, consider worldview, maintain mutuality and move towards a new way of being within the new relationship with the participant. The Peer Support Specialist will also collaborate, coach and challenge participants in viewing crisis as an opportunity for growth and change.
ESSENTIAL JOB FUNCTIONS:*
Demonstrates commitment to the mission of the agency with a strong understanding and respect for the goals of agency activities.
Provides community outreach while assisting consumers in developing the knowledge and skills and acquiring the necessary supports to live as independently as possible in the least restrictive setting in the community.
Fully understands and is able to actively implement the values, philosophy and the four tasks of Intentional Peer Support.
Models relationship building based on the four tasks of Intentional Peer Support with participants, volunteers and colleagues.
Models the attributes of respect, trust, sensitivity and confidentiality to participants, volunteers and colleagues.
Uses experience with personal recovery in assisting and supporting participants.
Supports the participant as s/he aspires to roles which emphasize his or her strengths by sharing first hand experiences in their own recovery journey as well as offering hope, reassurance, self-determination and connection to the community.
Coaches, collaborates and challenges participants' worldview to whom Peer Support is provided while maintaining mutual respect.
Collaborates with family members and significant others as appropriate.
Teaches and models the value of every individual's recovery experience.
Provides and advocates for effective recovery-based services.
Informs participants about community and natural supports and how to utilize these in the recovery process.
Follows policies and procedures with regard to the EHR to ensure that the services provided are consistent with best practices, assessment and/or treatment goals.
Participates in scheduled meetings, including case reviews, supervisory sessions, staff meetings and other inter-agency and intra-agency meetings as appropriate for program and consumers.
Maintains and utilizes knowledge of community resources.
Participates in the provision of services in a team approach, networking with other providers and providing backup services in the absence of other staff.
Provides public education and professional consultation services, when appropriate.
Actively engages the assigned Manager whenever questions or concerns arise.
OTHER DUTIES AND RESPONSIBILITIES:
Communicates effectively both verbally and in writing, establishes positive public relations and interacts effectively with a diverse array of professionals and consumers.
Maintains appropriate boundaries and displays respect and courtesy to all internal and external customers.
Demonstrates patience, caring, compassion, and sensitivity toward consumers.
Completes and submits required documentation in a timely manner and according to policies and procedures.
Participates in training to maintain or enhance job skills.
Ensures that confidentiality is maintained at all times in accordance with federal, state, and agency standards.
Adheres to the agency's Risk and Safety Management Programs.
Adheres to the agency's Organizational Standards for Performance (see attached).
Functions in a cost-effective manner with regard to the utilization of time, supplies and other agency resources.
Attends meetings and supervisions as required and necessary for the position.
Promotes and fosters effective relations, both inside and outside of the agency.
May use personal vehicle for agency-related business as required.
May perform other related duties as required.
EDUCATION AND EXPERIENCE REQUIRED:
High School diploma or equivalent required.
Must obtain Certified Intentional Peer Support Specialist (CIPSS) provisional certification in the state of Maine within 9 months of hire and obtain and maintain full certification during employment.
Duties require knowledge of and direct experience with mental health services as a self-identified mental health consumer. Volunteer experience at a Peer Center, Peer Support 101 training, provisional CIPSS certification and/or work experience as a Peer Support Specialist preferred.
Must possess a valid State of Maine driver's license and a good driving record in order to be covered under the agency's insurance policy.
Ability to be "emotionally present" with participants
Ability to work with diverse populations and accept differences in perspective and values
Flexible in scheduling with the ability to make changes as needed
Conflict resolution and mediation skills
Ability to function in a team setting
Ability to maintain up-to-date documentation
Ability to communicate effectively both verbally and in writing; to establish positive public relations; and to interact effectively with a diverse array of professionals and participants
Good organizational and time management skills
Knowledge of general office practices and use of general office equipment
Utilizes the consumer's electronic health record (EHR) to ensure that documentation is complete, accurate, timely and meets regulatory and agency standards
Follows policies and procedures with regard to the EHR to ensure that the services provided are consistent with best practices, assessment and/or treatment goals
Ability to work well under stressful conditions
WORKING CONDITIONS/PHYSICAL DEMANDS:
Normal office environment, not subject to extremes in temperature, noise, odors, etc.; may also be subjected to unpredictable environments with extremes in temperature, noise, odors, weather conditions, etc.
Regular use of computer keyboards, telephone and operating office machines, requiring eye-hand coordination and finger dexterity.
Occasional lifting and carrying of supplies, files, documents, records, etc.
Required to travel in personal vehicle in all types of weather.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.