Program Administrator - Kelly Drive (10)


Under the direction of the assigned Manager of Community Housing, the Program Administrator is responsible for the administrative supervision of the program staff to which s/he is assigned, including monitoring quality of direct service provision, productivity levels, quality assurance activities, clinical best practice and providing direct care to the consumers of the residential facility.


Demonstrates commitment to the mission of the agency with a strong understanding and respect for the goals of agency activities.

Responsible for overall functioning and daily operations of the assigned Community Housing Residential Program.

Cooperates with and assists Quality Management staff to ensure that program staff correct or complete any existing record deficiencies.

Coordinates maintenance of the facility, grounds and vehicles.

Monitors and manages compliance of program staff with agency and department policies and procedures.

Ensures that services are provided in an environment that is safe for both consumers and staff.

Coordinates intake and service delivery.

Ensures that the services provided are consistent with treatment goals and with changes in the consumer's function.

Monitors consumers' daily support and health care needs, and consults with staff in the implementation of ITP and Progress Tracking Sheets (PTS).

Monitors 24/7 scheduling needs of the residential facility.

Coordinates and facilitates program staff meetings.

Performs certified residential medication aid (CRMA) duties as needed.

Prepares program management reports and provides other program-specific data as requested by the Manager of Community Housing.

Provides on-call support for Community Housing Program.

Functions as a member of the program's management team, identifying problems and solutions including, but not limited to, fiscal management of the unit.  Participates in monthly budget reviews.

Develops and implements policies and procedures and program standards.

Provides leadership and promotes a positive agency image to staff.

Adheres to and involves staff in promoting the agency's vision, mission and values.

Models positive and respectful interactions at all levels of the agency.


Communicates effectively both verbally and in writing, establishes positive public relations and interacts effectively with a diverse array of professionals and consumers.

Maintains appropriate boundaries and displays respect and courtesy to all internal and external customers.

Demonstrates patience, caring, compassion, and sensitivity toward consumers.

Completes and submits required documentation in a timely manner and according to policies and procedures.

Participates in training to maintain or enhance job skills.

Ensures that confidentiality is maintained at all times in accordance with federal, state, and agency standards.

Adheres to the agency's Risk and Safety Management Programs.

Adheres to the agency's Organizational Standards for Performance (see attached).

Functions in a cost-effective manner with regard to the utilization of time, supplies and other agency resources.

Attends meetings and supervisions as required and necessary for the position.

Promotes and fosters effective relations, both inside and outside of the agency.

May use personal vehicle for agency-related business as required.

May perform other related duties as required.


Duties require knowledge of mental health and recovery equivalent to completion of a Bachelor's degree and three to five years of related experience, or an equivalent combination of education and experience. 

Experience in providing supervision to direct care staff is preferred.


Detail-oriented with good organizational and time management skills

Ability to manage multiple priorities and tasks, and consistently meet deadlines.

Ability to demonstrate good problem solving and critical thinking skills.

Ability to work effectively on a multi-disciplinary team.

Ability to assess situations for personal and/or consumer safety.

Ability to respond effectively in crisis situations.

Proficient with the use of a computer and job-specific software applications

Ability to accept agency decisions and facilitate a successful change process.


Supervises Residential Services Workers (RSWs), Nurse Consultant and Clinical Supervisor in accordance with the agency's policies, licensing standards and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Residential environment; may be subjected to unpredictable environments with extremes in noise, odors, etc.

Occasional use of computer keyboards, telephone and operating office machines, requiring eye-hand coordination and finger dexterity. 

May perform tasks that include lifting, bending, stooping, twisting, pulling, pushing, climbing stairs, walking and standing while working with consumers.

Uses housekeeping equipment as indicated by work with residents (vacuum, washer, dryer, etc.).

May also work with adaptive equipment (reachers, dressing devices, etc.).

May be asked to operate a motor vehicle in all types of weather.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.