Program Clinical Supervisor - MST - Lewiston


Under the direction of a Manager, the Program Clinical Supervisor is responsible for clinical and administrative program oversight, supervision of assigned program staff, including monitoring quality of direct service provision, overall productivity levels, quality assurance activities, and clinical best practice utilizing the electronic health record (EHR) system as the primary information tool.


Demonstrates commitment to the mission of the agency with a strong understanding and respect for the goals of agency activities.

Models positive and respectful interactions at all levels of the agency.

Service Delivery

Performs functions necessary to meet the agency's vision, mission and values with integrity and accountability.

Coordinates intake, individual evaluation, service delivery, program evaluation, discharge, and referral for consumers served in the program.

Ensures that individual evaluations and assessments are consumer driven, responsive to identified strengths and needs, and conducted in a timely manner.

Ensures that Individual Treatment/Service/Behavioral Crisis plans are developed in conjunction with the consumer, the consumer's family where appropriate, and significant others in accordance with consumer/family strengths and needs and in compliance with agency procedures, licensing standards, MaineCare and/or Medicare regulations as well as other funding sources.

May be required to provide interim counseling and/or treatment to consumers. Provision of these services will be within the scope of practice of the employee's professional license or certification.

Ensures that consumer confidentiality is maintained at all times and in accordance with federal, state, and agency standards.

Ensures that all clinical and program staff follow policies and procedures and ensures consumers understand their rights to confidentiality.

Ensures that clinical and program staff develop a written plan of care in accordance with consumer/family needs and participatory goal setting with the consumer and significant other.

Adheres to Medicaid and/or Medicare guidelines for plans of care when appropriate.

Maintains active involvement with consumer and provider groups in support of the agency and program missions, including advocacy and community education activities.

Ensures that all clinical and program staff carry out consumer service plans according to established agency protocol and professional standards.

Ensures that all clinical/program staff assess changes in the condition of the consumer and modify the plan of care as appropriate. 

Must have reliable transportation for outreach in the community, home visits, and agency-related business.

Provides ongoing clinical coverage, along with other team leaders for assigned sites; including responding face-to-face to walk-in consumers and high-risk callers.

Integration of Care

Assists staff in the utilization of the EHR in the development of Individual Treatment/Service Plans.

Utilizes the EHR to monitor waiting lists and maintain an overview of caseloads including assigning and transferring cases to assure expedient access to services.

Ensures that the consumer's EHR is complete, accurate, and meets regulatory standards within the required time frames.

Ensures that clinical and program staff make referrals to other professionals and/or programs as appropriate to ensure optimal service.


Reviews the EHR to ensure that the services provided are consistent with best practice, assessment and treatment goals.

Provides oversight of clinical activity within the program and provides clinical supervision to staff and student interns consistent with licensing standards.

Implements and structures case reviews, participating as appropriate.

Coordinates and facilitates program staff meetings.

Monitors and manages staff compliance with agency and program policies
and procedures.

Provides leadership and promotes a positive agency image to staff. Facilitates effective and professional communications.

Coordinates and facilitates staff meetings.

Provides ongoing training for staff members as needed.

Program Performance

Ensures medical necessity and utilization review compliance guidelines are implemented and monitored effectively.

Manages staff productivity utilizing program management reports and provides other program specific data as requested by management.

Attends to all program performance standards contained in Rider A of state contract.

Maintains knowledge of MaineCare and/or Medicare rules, licensing standards, HIPAA, and contract requirements to ensure they are met.

Assists with the development and implementation of clinical policies and procedures to assure quality clinical service delivery.

Partners with Operations staff to ensure consumer financial obligations are met.

Functions as a proactive member of the program's management team.

Participation in financial oversight of assigned program(s) and responsible for achieving programs' individual and overall goals.

Maintains and utilizes knowledge of community resources.

May provide public education and professional consultation services,
when appropriate.

May be asked to provide emergency and/or on-call coverage for various programs.


Communicates effectively both verbally and in writing, establishes positive public relations and interacts effectively with a diverse array of professionals and consumers.

Maintains appropriate boundaries and displays respect and courtesy to all internal and external customers.

Demonstrates patience, caring, compassion, and sensitivity toward consumers.

Completes and submits required documentation in a timely manner and according to policies and procedures.

Participates in training to maintain or enhance job skills.

Ensures that confidentiality is maintained at all times in accordance with federal, state, and agency standards.

Adheres to the agency's Risk and Safety Management Programs.

Adheres to the agency's Organizational Standards for Performance (see attached).

Functions in a cost-effective manner with regard to the utilization of time, supplies and other agency resources.

Attends meetings and supervisions as required and necessary for the position.

Promotes and fosters effective relations, both inside and outside of the agency.

May perform other related duties as required.


If assigned, the Program Clinical Supervisor will also assume oversight of the development of the Plan of Care and direct care management activities across the Behavioral Health Home, provide supervision of Health Home Coordinators and Certified Intentional Peer Support Specialists, and ensure that the BHH meets its requirements as a whole.


A Master's Degree and either an LCSW/LCPC/LMFT clinical license or ANS clinical licensure with PMHCNSBC certification is required.  If the position is for an Adult or Child Community-Based Services program or Crisis Services, a conditional license may be considered, except LCPC-C is not currently eligible under the BHH Program.  Duties require knowledge of mental health and community support clinical coordination. 

If supervision is provided in the Substance Abuse program, the minimum qualification is licensure at the LADC level with CCS designation.

Three years of post-licensure experience and experience in providing supervision to direct care staff are strongly preferred.


Ability to accept agency decisions and facilitate a successful change process.

Training/facilitation skills and the ability to present in a public forum.

Experience with budgetary controls

Detail-oriented with good organizational and time management skills.

Ability to manage multiple priorities and tasks, and consistently meet deadlines.

Ability to demonstrate good problem solving and critical thinking skills.

Ability to work effectively on a multi-disciplinary team.

Ability to assess situations for personal and consumer safety.

Ability to respond effectively in crisis situations.

Proficient with the use of a computer and job-specific software applications.


Provides administrative and/or clinical supervision to assigned staff.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; performance management, addressing complaints and resolving problems.


Normal office environment, not subject to extremes in temperature, noise, odors, etc.

Regular use of computer keyboards, telephone and operating office machines, requiring eye-hand coordination and finger dexterity. 

Occasional lifting and carrying of supplies, files, documents, records, etc.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.