Program Clinical Supervisor - Outpatient (81) - Lewiston

You will come for our dedication to service, industry competitive salary and excellent benefits. You will stay when you discover our organizational culture and supportive leadership that prioritizes your professional growth.  For over 70 years, our committed team of dedicated professionals has provided the solid foundation where hope and healing can begin to flourish.


The Program Clinical Supervisor is responsible for clinical and administrative program oversight, supervision of assigned program staff, including monitoring quality of direct service provision, overall productivity levels, quality assurance activities, and clinical best practice utilizing the electronic health record (EHR) system as the primary information tool.


  • Demonstrates commitment to the mission of the agency with a strong understanding and respect for the goals of agency activities.
  • Models positive and respectful interactions at all levels of the agency.
  • Service Delivery
  • Performs functions necessary to meet the agency's vision, mission and values with integrity and accountability.
  • Coordinates intake, individual evaluation, service delivery, program evaluation, discharge, and referral for consumers served in the program.
  • Ensures that individual evaluations and assessments are consumer driven, responsive to identified strengths and needs, and conducted in a timely manner.
  • Ensures that Individual Treatment/Service/Behavioral Crisis plans are developed in conjunction with the consumer, the consumer's family where appropriate, and significant others in accordance with consumer/family strengths and needs and in compliance with agency procedures, licensing standards, MaineCare and/or Medicare regulations as well as other funding sources.
  • May be required to provide interim counseling and/or treatment to consumers. Provision of these services will be within the scope of practice of the employee's professional license or certification.
  • Ensures that consumer confidentiality is maintained at all times and in accordance with federal, state, and agency standards.
  • Ensures that all clinical and program staff follow policies and procedures and ensures consumers understand their rights to confidentiality.
  • Ensures that clinical and program staff develop a written plan of care in accordance with consumer/family needs and participatory goal setting with the consumer and significant other.
  • Adheres to Medicaid and/or Medicare guidelines for plans of care when appropriate.
  • Maintains active involvement with consumer and provider groups in support of the agency and program missions, including advocacy and community education activities.
  • Ensures that all clinical and program staff carry out consumer service plans according to established agency protocol and professional standards.
  • Ensures that all clinical/program staff assess changes in the condition of the consumer and modify the plan of care as appropriate. 
  • Must have reliable transportation for outreach in the community, home visits, and agency-related business.
  • Provides ongoing clinical coverage, along with other team leaders for assigned sites; including responding face-to-face to walk-in consumers and high-risk callers.
  • Integration of Care
  • Assists staff in the utilization of the EHR in the development of Individual Treatment/Service Plans.
  • Utilizes the EHR to monitor waiting lists and maintain an overview of caseloads including assigning and transferring cases to assure expedient access to services.
  • Ensures that the consumer's EHR is complete, accurate, and meets regulatory standards within the required time frames.
  • Ensures that clinical and program staff make referrals to other professionals and/or programs as appropriate to ensure optimal service.


  • Reviews the EHR to ensure that the services provided are consistent with best practice, assessment and treatment goals.
  • Provides oversight of clinical activity within the program and provides clinical supervision to staff and student interns consistent with licensing standards.
  • Implements and structures case reviews, participating as appropriate.
  • Coordinates and facilitates program staff meetings.
  • Monitors and manages staff compliance with agency and program policies
  • and procedures.
  • Provides leadership and promotes a positive agency image to staff. Facilitates effective and professional communications.
  • Coordinates and facilitates staff meetings.
  • Provides ongoing training for staff members as needed.
  • Program Performance
  • Ensures medical necessity and utilization review compliance guidelines are implemented and monitored effectively.
  • Manages staff productivity utilizing program management reports and provides other program specific data as requested by management.
  • Attends to all program performance standards contained in Rider A of state contract.
  • Maintains knowledge of MaineCare and/or Medicare rules, licensing standards, HIPAA, and contract requirements to ensure they are met.
  • Assists with the development and implementation of clinical policies and procedures to assure quality clinical service delivery.
  • Partners with Operations staff to ensure consumer financial obligations are met.
  • Functions as a proactive member of the program's management team.
  • Participation in financial oversight of assigned program(s) and responsible for achieving programs' individual and overall goals.
  • Maintains and utilizes knowledge of community resources.
  • May provide public education and professional consultation services,
  • when appropriate.
  • May be asked to provide emergency and/or on-call coverage for various programs.


  • Communicates effectively both verbally and in writing, establishes positive public relations and interacts effectively with a diverse array of professionals and consumers.
  • Maintains appropriate boundaries and displays respect and courtesy to all internal and external customers.
  • Demonstrates patience, caring, compassion, and sensitivity toward consumers.
  • Completes and submits required documentation in a timely manner and according to policies and procedures.
  • Participates in training to maintain or enhance job skills.
  • Ensures that confidentiality is maintained at all times in accordance with federal, state, and agency standards.
  • Adheres to the agency's Risk and Safety Management Programs.
  • Adheres to the agency's Organizational Standards for Performance (see attached).
  • Functions in a cost-effective manner with regard to the utilization of time, supplies and other agency resources.
  • Attends meetings and supervisions as required and necessary for the position.
  • Promotes and fosters effective relations, both inside and outside of the agency.
  • May perform other related duties as required.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.


  • A Master's Degree and either an LCSW/LCPC/LMFT clinical license or ANS clinical licensure with PMHCNSBC certification is required.  If the position is for an Adult or Child Community-Based Services program or Crisis Services, a conditional license may be considered, except LCPC-C is not currently eligible under the BHH Program.  Duties require knowledge of mental health and community support clinical coordination. 
  • Absent a qualifying medical exemption and pursuant to Maine's Covid-19 Vaccine Mandate, being fully vaccinated as defined by Maine CDC, is a requirement for this position.
  • Three years of post-licensure experience and experience in providing supervision to direct care staff are strongly preferred.

By joining our relaxed and friendly team, you will find colleagues willing to support you and embrace your unique perspectives and experiences. We promote whole health and wellness, not only for the clients we serve, but for our staff members as well. We support one another, share stories of our successes and challenges we face, and celebrate our collective and individual achievements. We are passionate about ensuring Tri-County is a respectful, inclusive community of professionals dedicated to our mission, those we serve, and each other. 

Some of the many benefits of working for Tri-County:

  • Generous Paid Time Off & Holidays
  • Health, Dental & Vision Benefits
  • Basic Life & Disability Insurance
  • Employee Assistance Program
  • 403(b) Retirement Plan
  • Agency Paid Training & Professional Development Opportunities
  • Gym Membership Reimbursement
  • Friendly Neighbor Discounts: Verizon, Sullivan Tire, and Governor's Restaurant 

Tri-County Mental Health Services is proud to be an Equal Opportunity Employer committed to maintaining a culture of mutual respect. We do not discriminate against any employee or applicant for employment because of race, color, religious creed, sex, national origin, ancestry, age, physical or mental disability, sexual orientation, gender orientation, or expression. We celebrate our differences and thrive on inclusivity.