You will come for our dedication to service, industry competitive salary and excellent benefits. You will stay when you discover our organizational culture and supportive leadership that prioritizes your professional growth. For over 70 years, our committed team of dedicated professionals has provided the solid foundation where hope and healing can begin to flourish.
GENERAL SUMMARY:The Program Clinical Supervisor is responsible for clinical and administrative program oversight, supervision of assigned program staff, including monitoring quality of direct service provision, overall productivity levels, quality assurance activities, and clinical best practice utilizing the electronic health record (EHR) system as the primary information tool.
ESSENTIAL JOB FUNCTIONS:
- Demonstrates commitment to the mission of the agency with a
strong understanding and respect for the goals of agency activities.
- Models positive and respectful interactions at all levels of
- Service Delivery
- Performs functions necessary to meet the agency's vision,
mission and values with integrity and accountability.
- Coordinates intake, individual evaluation, service delivery,
program evaluation, discharge, and referral for consumers served in the program.
- Ensures that individual evaluations and assessments are
consumer driven, responsive to identified strengths and needs, and conducted in
a timely manner.
- Ensures that Individual Treatment/Service/Behavioral Crisis
plans are developed in conjunction with the consumer, the consumer's family
where appropriate, and significant others in accordance with consumer/family
strengths and needs and in compliance with agency procedures, licensing
standards, MaineCare and/or Medicare regulations as well as other funding
- May be required to provide interim counseling and/or
treatment to consumers. Provision of
these services will be within the scope of practice of the employee's professional
license or certification.
- Ensures that consumer confidentiality is maintained at all
times and in accordance with federal, state, and agency standards.
- Ensures that all clinical and program staff follow policies
and procedures and ensures consumers understand their rights to
- Ensures that clinical and program staff develop a written
plan of care in accordance with consumer/family needs and participatory goal
setting with the consumer and significant other.
- Adheres to Medicaid and/or Medicare guidelines for plans of
care when appropriate.
- Maintains active involvement with consumer and provider
groups in support of the agency and program missions, including advocacy and
community education activities.
- Ensures that all clinical and program staff carry out
consumer service plans according to established agency protocol and
- Ensures that all clinical/program staff assess changes in
the condition of the consumer and modify the plan of care as appropriate.
- Must have reliable transportation for outreach in the
community, home visits, and agency-related business.
- Provides ongoing clinical coverage, along with other team
leaders for assigned sites; including responding face-to-face to walk-in
consumers and high-risk callers.
- Integration of Care
- Assists staff in the utilization of the EHR in the development
of Individual Treatment/Service Plans.
- Utilizes the EHR to monitor waiting lists and maintain an
overview of caseloads including assigning and transferring cases to assure
expedient access to services.
- Ensures that the consumer's EHR is complete, accurate, and
meets regulatory standards within the required time frames.
- Ensures that clinical and program staff make referrals to
other professionals and/or programs as appropriate to ensure optimal service.
- Reviews the EHR to ensure that the services provided are
consistent with best practice, assessment and treatment goals.
- Provides oversight of clinical activity within the program
and provides clinical supervision to staff and student interns consistent with
- Implements and structures case reviews, participating as
- Coordinates and facilitates program staff meetings.
- Monitors and manages staff compliance with agency and
- Provides leadership and promotes a positive agency image to
staff. Facilitates effective and
- Coordinates and facilitates staff meetings.
- Provides ongoing training for staff members as needed.
- Program Performance
- Ensures medical necessity and utilization review compliance guidelines
are implemented and monitored effectively.
- Manages staff productivity utilizing program management
reports and provides other program specific data as requested by management.
- Attends to all program performance standards contained in
Rider A of state contract.
- Maintains knowledge of MaineCare and/or Medicare rules, licensing
standards, HIPAA, and contract requirements to ensure they are met.
- Assists with the development and implementation of clinical
policies and procedures to assure quality clinical service delivery.
- Partners with Operations staff to ensure consumer financial
obligations are met.
- Functions as a proactive member of the program's management
- Participation in financial oversight of assigned program(s)
and responsible for achieving programs' individual and overall goals.
- Maintains and utilizes knowledge of community resources.
- May provide public education and professional consultation
- May be asked to provide emergency and/or on-call coverage
for various programs.
OTHER DUTIES AND
- Communicates effectively both verbally and in writing,
establishes positive public relations and interacts effectively with a diverse
array of professionals and consumers.
- Maintains appropriate boundaries and displays respect and
courtesy to all internal and external customers.
- Demonstrates patience, caring, compassion, and sensitivity
- Completes and submits required documentation in a timely
manner and according to policies and procedures.
- Participates in training to maintain or enhance job skills.
- Ensures that confidentiality is maintained at all times in
accordance with federal, state, and agency standards.
- Adheres to the agency's Risk and Safety Management Programs.
- Adheres to the agency's Organizational Standards for
Performance (see attached).
- Functions in a cost-effective manner with regard to the
utilization of time, supplies and other agency resources.
- Attends meetings and supervisions as required and necessary
for the position.
- Promotes and fosters effective relations, both inside and
outside of the agency.
- May perform other related duties as required.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
- A Master's Degree and either an LCSW/LCPC/LMFT clinical
license or ANS clinical licensure with PMHCNSBC certification is required. If the position is for an Adult or Child
Community-Based Services program or Crisis Services, a conditional license may
be considered, except LCPC-C is not currently eligible under the BHH Program. Duties require knowledge of mental health and
community support clinical coordination.
- Absent a qualifying medical exemption and pursuant to Maine's Covid-19 Vaccine Mandate, being fully vaccinated as defined by Maine CDC, is a requirement for this position.
- Three years of post-licensure experience and experience in
providing supervision to direct care staff are strongly preferred.
By joining our relaxed
and friendly team, you will find colleagues willing to support you and embrace
your unique perspectives and experiences. We promote whole health and wellness,
not only for the clients we serve, but for our staff members as well. We
support one another, share stories of our successes and challenges we
face, and celebrate our collective and individual achievements. We are
passionate about ensuring Tri-County is a respectful, inclusive community of
professionals dedicated to our mission, those we serve, and each other.
Some of the many
benefits of working for Tri-County:
- Generous Paid Time Off &
- Health, Dental & Vision Benefits
- Basic Life & Disability Insurance
- Employee Assistance Program
- 403(b) Retirement Plan
- Agency Paid Training & Professional
- Gym Membership Reimbursement
- Friendly Neighbor Discounts: Verizon,
Sullivan Tire, and Governor's Restaurant
Tri-County Mental Health Services is proud to be an Equal
Opportunity Employer committed to maintaining a culture of mutual respect.
We do not discriminate against any employee or applicant for employment because
of race, color, religious creed, sex, national origin, ancestry, age, physical
or mental disability, sexual orientation, gender orientation, or expression. We
celebrate our differences and thrive on inclusivity.