Program Manager - Lewiston (13,508)

You will come for our dedication to service, industry competitive salary and excellent benefits. You will stay when you discover our organizational culture and supportive leadership that prioritizes your professional growth.  For over 70 years, our committed team of dedicated professionals has provided the solid foundation where hope and healing can begin to flourish.


Under the direction of the Chief Program Officer, the Manager is responsible for the implementation of agency contracts, associated policies and procedures, coordination and evaluation of service delivery and management of assigned staff.  The Manager ensures the delivery of high quality services in the most efficient and fiscally responsible manner.


  • Demonstrates commitment to the mission of the agency with a strong understanding and respect for the goals of agency activities
  • Models positive and respectful interactions at all levels of the agency
  • Develops and implements short and long-range department/program goals in support of the agency's Strategic Plan
  • Assesses community needs; plans, develops and implements services in accordance with agency policies and resources
  • Facilitates program-specific community outreach efforts under the direction of the Director of Development and Community Relations.  Engages with and supports agency-wide development and community relations efforts and initiatives.
  • Assists with the development and implementation of clinical policies and procedures to assure quality clinical service delivery.
  • Supports the client's right to make decisions related to his/her plan of care, reflecting a trauma-informed, recovery-oriented approach.
  • Ensures that clinical and/or program staff follow policies and procedures
  • Ensures that clients and their families understand their rights regarding confidentiality and that the rights of clients are protected as delineated in applicable standards, policies, and procedures
  • Maintains active involvement with client and provider groups in support of the agency mission, including advocacy and community education activities
  • Ensures that clinical and/or program staff develop a plan of care in accordance with client and/or family needs and participatory goal setting with the client and significant other
  • Participates in client case reviews as appropriate to meet the needs of the agency and/or the client
  • Creates and achieves program budgets in collaboration with the Chief Financial Officer, and makes recommendations on budgetary matters related to staff and program needs
  • Coordinates and evaluates service programs and makes a determination of additional services required.  Makes recommendations to the Chief Clinical Officer
  • Facilitates effective communications
  • Monitors and manages staff compliance with agency and program policies and procedures.
  • Coordinates and facilitates program staff meetings.
  • Attends all required Leadership meetings.
  • Coordinates the services of the agency with other community agencies and/or services
  • Collaborates with other professional and citizens' groups in studying, planning, and facilitating action to provide needed community services; provides public education regarding service issues
  • Participates in state and local planning and advisory committees.
  • Evaluates and monitors performance of program staff.
  • Markets programs and ideas
  • Organizes and plans for accomplishment of program goals.
  • Promotes and fosters effective relations, both inside and outside of the agency.


  • Comprehensive knowledge and demonstrated skills in: business fundamentals; leadership; program planning and development; community relations; service provision; customer relations; decision making; staff development; performance management; and budgetary controls.
  • Leadership, planning, financial management, organizational, and personnel management skills.
  • Ability to use data effectively for decision making
  • Detail-oriented with good organizational and time management skills
  • Ability to manage multiple priorities and tasks, and consistently meet deadlines
  • Ability to demonstrate good problem solving and critical thinking skills
  • Ability to work effectively on a multi-disciplinary team
  • Ability to assess situations for personal and consumer safety
  • Ability to respond effectively in crisis situations
  • Proficient with the use of a computer and job-specific software applications
  • Ability to accept agency decisions and facilitate a successful change process
  • Training/facilitation skills and the ability to present in a public forum


Supervises staff and carries out supervisory responsibilities in accordance with the agency's policies and applicable laws.  Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

We strive to ensure that your work experience reflects the values we hold most dear - respect for individual, diversity of thought and ideas, and commitment to professional growth in an environment where you can thrive and excel.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.


Duties require knowledge of clinical and administrative responsibilities in direct care equivalent to completion of a Master's degree in a related field.  Recent clinical and supervisory experience in direct care and three to five years of related experience, or equivalent combination of education and experience required. State of Maine clinical licensure or certification for the designated discipline required as necessitated by the assigned program. Maine State Drivers License required. 

By joining our relaxed and friendly team, you will find colleagues willing to support you and embrace your unique perspectives and experiences. We promote whole health and wellness, not only for the clients we serve, but for our staff members as well. We support one another, share stories of our successes and challenges we face, and celebrate our collective and individual achievements. We are passionate about ensuring Tri-County is a respectful, inclusive community of professionals dedicated to our mission, those we serve, and each other. 

Some of the many benefits of working for Tri-County:

  • Generous Paid Time Off & Holidays
  • Health, Dental & Vision Benefits
  • Basic Life & Disability Insurance
  • Employee Assistance Program
  • 403(b) Retirement Plan
  • Agency Paid Training & Professional Development Opportunities
  • Gym Membership Reimbursement
  • Friendly Neighbor Discounts: Verizon, Sullivan Tire, and Governor's Restaurant 

Tri-County Mental Health Services is proud to be an Equal Opportunity Employer committed to maintaining a culture of mutual respect. We do not discriminate against any employee or applicant for employment because of race, color, religious creed, sex, national origin, ancestry, age, physical or mental disability, sexual orientation, gender orientation, or expression. We celebrate our differences and thrive on inclusivity.