Under the direction of the assigned Manager and the Chief Medical Officer, the Psychiatric Services Care Manager is responsible for the intake of new patients seeking Psychiatric Services. This position acts as liaison and support for new and existing Psychiatric Services consumers.
ESSENTIAL JOB FUNCTIONS:*
Demonstrates commitment to the mission of the agency with a strong understanding and respect for the goals of agency activities.
Screens incoming Psychiatric Services referrals for priority level; receives referrals for consumers who continue in Psychiatric Services.
Processes priority level referrals, including intake, set-up, scheduling doctor's appointments, and obtaining hospital records.
Responds to and addresses incoming patient questions and concerns.
Ensures charts are maintained for medical doctor billing and licensing compliance, including, but not limited to obtaining authorizations for treatment.
Reviews the consumer's electronic health record (EHR) to ensure that documentation is complete, accurate, timely and meets regulatory and agency standards.
Follows policies and procedures with regard to the EHR to ensure that the services provided are consistent with best practices, assessment and/or treatment goals.
Provides psycho-education to new consumers regarding medications, appropriate services, and treatment.
Obtains consumer vital signs as required by Mainecare and updates consumer record.
Addresses medication requests, including verifying patient need for refills prior to asking medical doctor for call-ins, contacting pharmacies to ensure prescription is correct, etc.
Drafts letters related to patient needs for legal and/or medical
matters for a medical
Provides support to clinical services staff.
Uses additional registries to help track prescriptions and levels for psychiatric medications.
Effectively collaborates with other service providers in enhancing consumer care.
OTHER DUTIES AND RESPONSIBILITIES:
Communicates effectively both verbally and in writing, establishes positive public relations and interacts effectively with a diverse array of professionals and consumers.
Maintains appropriate boundaries and displays respect and courtesy to all internal and external customers.
Demonstrates patience, caring, compassion, and sensitivity toward consumers.
Completes and submits required documentation in a timely manner and according to policies and procedures.
Participates in training to maintain or enhance job skills.
Ensures that confidentiality is maintained at all times in accordance with federal, state, and agency standards.
Adheres to the agency's Risk and Safety Management Programs.
Adheres to the agency's Organizational Standards for Performance (see attached).
Functions in a cost-effective manner with regard to the utilization of time, supplies and other agency resources.
Attends meetings and supervisions as required and necessary for the position.
Promotes and fosters effective relations, both inside and outside of the agency.
May use personal vehicle for agency-related business as required.
May perform other related duties as required.
EDUCATION AND EXPERIENCE REQUIRED:
Duties require knowledge of parameters and needs of adults with severe and persistent mental illness and children with social and emotional disturbance equivalent to completion of a Bachelor's degree in a human services and/or an equivalent combination of education and experience and Minimum of MHRT/C Provisional certification required. Knowledge of Psychiatric Services strongly preferred.
Detail-oriented with good organizational and time management skills
Ability to manage multiple priorities and tasks, and consistently meet deadlines.
Ability to demonstrate good problem solving and critical thinking skills.
Ability to work effectively on a multi-disciplinary team.
Ability to assess situations for personal and consumer safety.
Ability to respond effectively in crisis situations.
Ability to manage stressful situations.
Ability to work effectively with community referral sources and caretakers.
Familiarity with psychotropic medication usage and monitoring its use.
Proficient with the use of a computer and job-specific software applications
WORKING CONDITIONS/PHYSICAL DEMANDS:
Normal office environment, not subject to extremes in temperature, noise, odors, etc.
Regular use of computer keyboards, telephone and operating office machines, requiring eye-hand coordination and finger dexterity.
Occasional lifting and carrying of supplies, files, documents, records, etc.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.