Under the direction of the assigned Program Clinical Supervisor and Manager, the Recovery Coach is responsible for providing non-clinical, peer support to individuals in recovery from substance use disorder, including opioid use disorder, to help people stay engaged in recovery and reduce the likelihood of recurrence.
ESSENTIAL JOB FUNCTIONS:*
Demonstrates commitment to the mission of the agency with a strong understanding and respect for the goals of agency activities.
Meets regularly with assigned individuals to support their recovery needs and goals.
In collaboration with agency and community providers, assists individuals in accessing needed services and resources.
Helps individuals navigate health care and social service systems.
Helps address barriers to independence and recovery, including, but not limited to, focusing on building a new community of friends, assisting in connecting with housing and employment resources in collaboration with other members of the team.
Engages in peer-to-peer relationships that are participatory and empowering.
Provides support services that are person-centered and include education, support and motivation.
Engage in coaching mentoring and support of activities related to daily living and community integration.
Assists participants in exploring risks and benefits of choices and understanding possible outcomes of decisions while maintaining mutual respect.
Ensures compliance with all data tracking and reporting.
Transports participants or arranges for transportation for participants for matters related to service delivery (e.g., medical appointments, shopping, banking, food shopping, etc.) personal vehicle.
Uses a strengths-based approach that respects and understands all paths to recovery.
Maintains the participants' records according to program and agency policies and procedures, including but not limited to daily documentation.
OTHER DUTIES AND RESPONSIBILITIES:
Communicates effectively both verbally and in writing, establishes positive public relations and interacts effectively with a diverse array of professionals and consumers.
Maintains appropriate boundaries and displays respect and courtesy to all internal and external customers.
Demonstrates patience, caring, compassion, and sensitivity toward consumers.
Completes and submits required documentation in a timely manner and according to policies and procedures.
Participates in training to maintain or enhance job skills.
Ensures that confidentiality is maintained at all times in accordance with federal, state, and agency standards.
Adheres to the agency's Risk and Safety Management Programs.
Adheres to the agency's Organizational Standards for Performance (see attached).
Functions in a cost-effective manner with regard to the utilization of time, supplies and other agency resources.
Attends meetings and supervisions as required and necessary for the position.
Promotes and fosters effective relations, both inside and outside of the agency.
May perform other related duties as required.
EDUCATION AND EXPERIENCE REQUIRED:
High School diploma or equivalent certification required.
Completion of Recovery Coach Academy training distributed by the Connecticut Community for Addiction Recovery (CCAR), or ability to do so within 9 months of employment.
Must possess a valid State of Maine driver's license and demonstrate/maintain a safe driving record.
Duties require knowledge and direct experience with substance use disorder, being in recovery, and being willing to self-identify on this basis with consumers. Prior experience as a Recovery Coach preferred.
THRIVE and Substance Use Disorder Programs Only: May also self-identify as an ally to recovery from substance use disorders
Ability to be "emotionally present" with participants (i.e. possess keen self-awareness to identify when personal issues may be impacting work with consumers)
Ability to work with diverse populations and accept differences in perspective and values
Conflict resolution and mediation skills
Ability to function in a team setting
Ability to maintain up-to-date documentation
Good organizational and time management skills
Must possess a high level of dependability
Ability provide goal-oriented services to participants
Ability to work well under stressful conditions
WORKING CONDITIONS/PHYSICAL DEMANDS:
Normal office environment, not subject to extremes in temperature, noise, odors, etc.; may also be subjected to unpredictable environments with extremes in temperature, noise, odors, weather conditions, etc.
Regular use of computer keyboards, telephone and operating office machines, requiring eye-hand coordination and finger dexterity.
Occasional lifting and carrying of supplies, files, documents, records, etc.
May be asked to operate a motor vehicle in all types of weather.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.